Terms of Service

1. Who We Are

Doclair is operated by Doclair Ltd, a company registered in England and Wales. References to "Doclair", "we", "us", or "our" throughout this document refer to Doclair Ltd.

If you have questions about these Terms, reach us at support@doclair.io.

2. Accepting These Terms

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a company or organisation, you confirm you have authority to bind that entity.

If you do not agree to these Terms, you must not access or use Doclair.

3. What Doclair Does

Doclair is an AI-powered document intelligence platform. It helps founders, operators, and their teams organise, review, and extract insight from contracts, vendor agreements, compliance documents, and other business-critical files.

Doclair is designed for internal operational use. It is not a legal service. Outputs from the platform — including document summaries, risk flags, clause suggestions, and questionnaire auto-fill responses — are AI-generated and should be reviewed by a qualified person before being relied upon.

4. Your Account

To access the full Service you will need to register. You agree to:

• Provide accurate and complete registration information
• Keep your password confidential and not share account credentials
• Notify us promptly at support@doclair.io if you suspect unauthorised access
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Acceptable Use

You may use Doclair only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to violate any applicable law or regulation
• Upload documents or content that infringes the intellectual property or privacy rights of others
• Attempt to reverse-engineer, scrape, or extract data from the Service using automated means
• Interfere with or disrupt the Service, its infrastructure, or other users
• Use the Service to process documents you do not have the right to process
• Misrepresent your identity or organisational affiliation
• Use outputs from the Service as a substitute for professional legal, financial, or compliance advice without independent review

6. Your Documents and Data

Ownership

You retain full ownership of all documents, files, and content you upload to Doclair ("Your Content"). We do not claim any intellectual property rights over Your Content.

Licence to operate the Service

By uploading Your Content, you grant Doclair a limited, non-exclusive, royalty-free licence to process, store, and index Your Content solely for the purpose of providing the Service to you. We do not use Your Content to train AI models or share it with third parties except as set out in our Privacy Policy.

Your responsibilities

You represent and warrant that:

• You have the right to upload and process the documents you submit
• Your Content does not violate the rights of any third party
• You comply with any confidentiality obligations attached to documents you process through the Service

Data security during beta

While we take reasonable steps to protect your data, beta software carries inherent risk. In rare circumstances, data loss or corruption may occur. We strongly recommend maintaining your own backups of any documents you upload.

7. AI-Generated Outputs

Doclair uses AI to analyse documents and generate outputs including summaries, risk assessments, clause flags, and questionnaire responses. You acknowledge that:

• AI outputs may be incomplete, incorrect, or outdated
• Outputs are not a substitute for professional legal or compliance advice
• You are responsible for reviewing and validating AI-generated outputs before relying on them
• Doclair does not guarantee the accuracy of any AI-generated content

The AI models used by Doclair are third-party services (including Google Gemini). Their processing of your data is subject to their respective terms and our Privacy Policy.

8. Intellectual Property

All rights in the Doclair platform — including the software, interface, design, branding, and underlying technology — belong to Doclair Ltd or its licensors.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription term. This licence does not permit you to:

• Copy, modify, or distribute any part of the platform
• Create derivative works based on the Service
• Remove or obscure any proprietary notices
• Sublicense or resell access to the Service

9. Third-Party Services and Links

The Service integrates with or links to third-party tools and platforms (including AI model providers, cloud storage, and payment processors). Doclair is not responsible for the content, availability, or practices of third-party services.

Your use of third-party services integrated with Doclair is subject to their own terms and privacy policies.

10. Subscriptions and Billing

Paid plans

Certain features of Doclair require a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as defined in the contractual agreement at the time of purchase.

30-day guarantee

New subscribers are entitled to a full refund if they request one within 30 days of their initial subscription date, provided the account has not violated these Terms. To request a refund, contact support@doclair.io with your account details and reason.

Refund eligibility after 30 days

Refund requests after the initial 30-day period will be reviewed on a case-by-case basis, taking into account factors such as:

• Material technical failures that prevented use of the Service
• Significant and sustained service outages
• Billing errors or duplicate charges

Refunds are generally not available for: subscription periods during which the Service was used, add-ons or premium features that were consumed, accounts terminated for Terms violations, or requests made more than 60 days after the charge date.

Cancellation

You may cancel your subscription at any time to stop future charges. Cancellation does not automatically trigger a refund for the current billing period.

Processing

Approved refunds are processed within 10–14 business days to the original payment method. Your financial institution may take additional time to reflect the credit.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Doclair disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any outputs will be accurate or complete.

12. Limitation of Liability

To the fullest extent permitted by law, Doclair and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to:

• Loss of data, revenue, or business
• Decisions made in reliance on AI-generated outputs
• Unauthorised access to or alteration of your content
• Third-party conduct on or connected to the Service

Where liability cannot be excluded by law, our total liability to you will not exceed the total fees you paid to Doclair in the 12 months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Doclair Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms or your use of the Service.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or if we cease to operate the Service.

You may terminate your account at any time by contacting support@doclair.io or discontinuing use. On termination, your licence to use the Service ends immediately.

Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will continue to apply.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, we encourage you to contact us at support@doclair.io to resolve any dispute informally.

16. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you via the Service or by email at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not accept the changes, you should stop using the Service and contact us to close your account.

17. General

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Doclair in relation to the Service and supersede all prior agreements and understandings.

No waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

18. Contact

For questions about these Terms:

• Email: support@doclair.io
• Doclair Ltd, registered in England and Wales

We aim to respond to all queries within 3 business days.